These terms describe the agreement between you and StayOS when you create an account, manage a property, or use the platform on behalf of one.
Last updated: 31 May 2026
You may use StayOS to run lawful hospitality operations for properties you own or are authorised to manage. You are responsible for the accuracy of the information you and your team add to the platform.
You agree not to misuse the service — no reverse engineering, no attempting to break security, no using StayOS to send unsolicited messages outside of legitimate guest communication.
You are responsible for keeping your login credentials safe and for activity on your account. Notify us right away if you suspect unauthorised access.
Property managers are responsible for the guest interactions, messages, and ratings that happen under their property's QR codes.
StayOS offers a free tier for small properties and paid tiers for larger operations. Paid plans renew automatically until cancelled. You can cancel at any time from your account.
Refunds are handled on a case-by-case basis — reach out to support and we will be reasonable.
StayOS enables you to communicate with guests during their stay. You agree to follow local laws around messaging and data protection, including any consent requirements before sending review requests after check-out.
We work hard to keep StayOS available 24/7 but the service is provided as-is. Planned maintenance is announced in advance whenever possible.
To the extent permitted by law, StayOS is not liable for indirect or consequential damages arising from interruptions or data loss.
You retain ownership of the content you put into StayOS — property details, photos, guest records. You grant us a limited licence to host and process that content solely to operate the service for you.
The StayOS brand, software, and design remain the property of StayOS.
You can stop using StayOS at any time. We may suspend accounts that violate these terms or put other users at risk.
On termination you can export your data for a reasonable period before it is removed from active systems.
These terms are governed by the laws of the Republic of Maldives. Any disputes will be resolved in the courts of Malé unless required otherwise by local consumer law.
We may update these terms occasionally. Material changes will be announced in the app. Continued use after a change means you accept the updated terms.
Reach our team at hello@stayos.mv and we'll get back within one business day.